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FAQs

Delivery

 

Q: When will I receive my order?

A: We aim to despatch all of our Photoboards within 2-3 weeks of the order approval date.

 

Q: How will my order be despatched?

A: Our Photoboards are despatched by UPS in a secure wooden crate, wrapped in bubble wrap to prevent any damage during transit. Once the item has been dispatched, you will receive an email confirming your order is on its way, along with a tracking number to keep up-to-date with delivery!

 

Process

 

Q: How do I receive my free visual and quotation?  

A: Visit the ‘Free Design’ page on our website and fill in the enquiry form. Our sales team will then send a visual and quotation over to you via email within 24 hours.

 

Q: What if I want to make any changes to the design?

If you need to make any amendments, just respond to our sales adviser’s initial email with any changes you would like to make and our in-house designers will amend the design for you at no extra cost.

 

Q: What if I decide not to proceed with my quotation?

A: Simply let our sales advisers know if you do not want to proceed further with the quotation. We provide a free, no-obligation design service so there is no charge to use this service.

 

Q: What happens if I want to proceed with my quotation?

A: All you need to do is send an email confirming you are happy to proceed with the latest design and quotation that was sent over to you. We will then reply to you with an order confirmation and give you further information about lead-times.

 

Product

 

Q: What are the boards made from?

A: All of our Photoboards are made from 5mm flame polished Lucite, with full color graphics on the reverse and Lucite pockets attached to the front.

 

Q: How is the board fixed to the wall?

A: The boards are supplied with pre-drilled holes, screw fixings and colored caps to cover the screws. Simply place your board on the desired space on the wall, and drill into place.

 

Other

 

Q: Where is your company based?

A: We are a company based in the UK, however, we ship to the USA on a daily basis!

 

Q: How do I pay for my Photoboard?

A: Payment can be made by PayPal invoice (you do not need an account to do this), bank transfer or check. Alternatively, we can take payment over the phone if this is easier for you.

 

Q: Do you supply the photo inserts?

A: We do not supply the photo inserts as the board is manufactured specifically for keeping up-to-date when employees join and leave the company. However, we will supply you with a free-to-use template which will assist when printing your photos, names and job titles to perfect size.